Every customer conversation, in one place.
Two-way texts and outbound emails sit on the customer's record, filed to the customer and the job, so anyone on the team can pick up the conversation. Your personal phone stays personal.
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Texts, emails, and the job, in one thread.
The crew update, the homeowner's question, the invoice, the payment, and their thank-you all land in the same conversation, so anyone on the team can pick it up.
How communications work in Revcore
Answer the new lead before the next contractor does.
Automatic reply the moment a lead arrives
Try it free
Stop juggling three apps and a personal phone.
Whoever picks it up sees the whole history
Try it freeEverything you need to stay in touch.
- Two-way texting
- Texting on every plan
- Outbound email
- Message templates
- Business number
- Speed-to-lead replies
- Appointment reminders
- On-the-way alerts
- Estimate follow-ups
- Review requests
- Team visibility
- Tied to the job
Works with the rest of Revcore
Automations
Trigger texts and emails off real events.
Field and dispatch
The crew board and job map the office runs the day from.
CRM
Every conversation on the customer's timeline.
Lead capture
Reply to new web leads in seconds.
Scheduling
Appointment confirmations and reminders by text.
Invoicing
Send the invoice and payment link by text.
Compare texting and messaging
What is customer communication software for contractors?
Customer communication software gives a contractor's team one place to text and email homeowners from the business instead of from personal phones, with every message saved on the customer's record. In Revcore, two-way texting is included on every plan, outbound email goes out from the same record, and every conversation is filed to the customer and the job it is about.
That matters when the person who talked to the homeowner is on a roof and someone else has to answer. The office can see what was said, reply from the business number, and keep the job moving, and the rep's cell never becomes the company's phone system.
The same texting powers the automatic messages: appointment reminders, on-the-way alerts with an arrival window, estimate follow-ups, and review requests. Calling from a business line and receiving email replies inside Revcore are being certified account by account and are not generally available yet.
Which plan includes it
Two-way texting is included on every plan.
Starter includes 100 texts a month, Pro 250, and Scale 1,500, with overage at $0.04 a text. Outbound email is included. Texting is not gated to a higher tier, so reminders and on-the-way alerts work on Starter too.
Compare plans on the pricing pageCommunication questions.
Still deciding if Revcore fits your crew? Talk to our team.
Is two-way texting included, or is it an add-on?
It is included on every plan: 100 texts a month on Starter, 250 on Pro, and 1,500 on Scale. Past the allotment, texts are $0.04 each. Texting is not locked to a higher tier.
Do texts come from my business or my personal cell?
From the business. Texts go out from your business number inside Revcore, and replies come back to the customer's record, so your personal cell stays personal and the office can see the conversation.
Are texts and emails tied to the customer?
Yes. Every text and every email you send is logged on the customer and job record, in order, so you have a complete history without taking notes.
Can I call customers from Revcore?
Calling and voicemail from a business line are being certified account by account and are not generally available yet. Texting and outbound email are live today. Ask us about calling if it is a deciding factor for your team.
Can customers reply by email inside Revcore?
Outbound email is live. Receiving email replies inside Revcore is being set up and certified per account, so for now most two-way conversations happen by text, which is also the channel homeowners answer fastest.
What messages can go out automatically?
Appointment confirmations and reminders, on-the-way alerts with an arrival window, estimate follow-ups, replies to new web leads, invoice reminders, and review requests. You choose the wording and the timing, and each one can be switched off.
Why text homeowners instead of calling?
A homeowner at work often cannot pick up, but they will read a text. A text can carry a link to the estimate, the invoice, or the portal, it leaves a written record of what was agreed, and it lets the office handle five conversations at once instead of one call at a time. Keep calls for the conversations that need them.
Can the whole team see the conversation?
Yes. The conversation lives on the customer record, not on someone's phone, so anyone with access can read the history and pick it up. Standard roles on every plan control who can see what, and Scale adds custom roles.
