She runs a garage door company and a marathon training plan on the same 5 a.m. alarm.
Jolene's techs run twelve trucks across the valley. She wanted to know the day was on track before her long run, not after.
- Who
- Jolene Pratt, Owner
- Company
- Wasatch Garage Door
- Trade
- Garage doors
- Where
- Salt Lake City, UT
- Size
- $5.6M a year
- Team
- 12 techs, 3 in the office
- 12 trucks
- dispatched from one board
- Service agreements
- for tune-ups, tracked and renewed
- Invoices
- paid before the tech leaves the driveway
Doors, springs, and a lot of mileage
Jolene's husband started Wasatch Garage Door in 2010. When he stepped back to care for his mother in 2020, Jolene took over the company she had been quietly running the books for.
Garage doors are a speed business. A broken spring means someone cannot get their car out, and whoever shows up first wins. Her dispatch was a whiteboard and a lot of phone calls.
Why she switched
She wanted every truck on one board, every tech invoicing from the driveway, and tune-up customers on a plan that renewed without her tracking it in a spreadsheet.
Now dispatch assigns calls from one board, techs clock in on site, quote spring and opener upgrades with options, and the homeowner pays before the truck pulls out. Tune-up customers are on service agreements.
“A broken spring is an emergency to the homeowner. Whoever gets there first wins.”
What changed at work
Her office stopped chasing invoices. The tune-up program grew because renewals stopped slipping through the cracks.
Jolene reviews the day from her phone at 5:15, before her run.
What changed at home
She ran the St. George Marathon last October, her fourth, and set a personal best.
Wednesday nights are youth group at church. She stopped leaving early to call techs back.
“I check the day at 5:15 and then I run. I don't have to wonder while I'm out there.”
What Jolene runs on Revcore
What it replaced
- A whiteboard dispatch
- Tune-ups tracked in a spreadsheet
- Invoices mailed days later
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Composite story based on early-access usage. Names, companies, and photos are illustrative, not individual customers; outcomes vary.
