Charlotte winters are mild until they are not. When a cold snap drops temps into the teens, we keep your furnace running with fast repairs, honest replacements and tune-ups that catch problems before the first freeze.
4.9 3,120 reviewsIn Charlotte, a gas furnace can sit idle for seven months, then run hard for a week straight when an Arctic front comes through in January. Dust settles on flame sensors, igniters crack, and pressure switch tubes clog with debris over the summer. The first real cold night is when those small problems show up.
A fall tune-up is the simplest fix. We clean the flame sensor, test the igniter, check the heat exchanger for cracks, and measure gas pressure and carbon monoxide levels. Most no-heat calls we answer in December could have been caught in October.
Heating around Charlotte is a mix. Older homes in Myers Park, Dilworth and Plaza Midwood often have gas furnaces in the basement or crawl space. Many newer homes in Ballantyne and Huntersville have furnaces in the attic, which means extra checks on venting and condensate lines.
More and more homes use a dual-fuel setup: a heat pump handles mild days and a gas furnace takes over when it gets below freezing. We service all three types, and we can tell you whether your current system is the right fit for how you use your home.
Every heating visit includes a carbon monoxide check. A cracked heat exchanger or blocked flue can put carbon monoxide into your living space, and you will not smell it. We recommend a working CO detector on every floor and near every bedroom.
If we find an unsafe condition, we will show you exactly what we found with photos and explain your options. We will never tag a furnace as dangerous to sell a new one. If you want a second look, we will tell you that is a reasonable thing to ask for.
The furnace clicks but never lights
Air from the vents is cool when heat is on
A burning or musty smell that lasts more than a day
Your CO detector goes off, leave the house and call 911
Loud bangs or rattles when the furnace starts
Our 24/7 line answers nights, weekends and holidays.
We test for carbon monoxide and gas leaks before anything else.
You approve the repair price before we start.
We confirm the furnace cycles safely and the house is heating.
Furnace would not light during the first cold snap. Technician was great and fixed the flame sensor quickly. Only reason for four stars is the arrival window got pushed about an hour since they were slammed that day, but they texted to let me know.
Thank you for your patience, Victor. That first cold morning was one of our busiest days of the year, and we are working on tighter windows for peak days.
I am 81 and live alone in Cotswold. When my heat went out on a Sunday night they had someone at my door within two hours. Andre was patient, explained everything slowly and even checked my carbon monoxide detector batteries before he left.
Esther, thank you for trusting us. Andre speaks so warmly of his visit, and we are here any time, day or night.
Heat pump was blowing cool air in heating mode. Marcus replaced a failed defrost sensor and explained what the steam off the outdoor unit means so I would not worry next time. Friendly, on time and the price matched the quote.
Still wondering? Call (704) 555-0164, a real person answers.
Most furnace repairs in Charlotte, like replacing a flame sensor, igniter or pressure switch, cost about $150 to $600. Larger repairs such as an inducer motor or control board cost more. You always get a flat price before we begin, and Comfort Club members save 15% on repairs.
For a simple repair, fixing a 20-year-old furnace can still make sense. If the heat exchanger is cracked, the repair is over a third of the cost of a new furnace, or you are also replacing the AC soon, replacement is usually the better value. We give you both prices in writing.
A light burning smell for the first few minutes of the season is normal, since dust burns off the heat exchanger. If it lasts more than a day, smells like rotten eggs, or smells electrical, turn the system off and call us. A rotten egg smell means leave the house and call the gas company.
Yes. Our emergency line is open 24 hours a day, every day of the year. After-hours rates are quoted over the phone before a technician is dispatched, and Comfort Club members never pay overtime charges. During cold snaps we prioritize homes with young children, older adults and medical needs.
Same-day repair when you book before noon on a weekday, upfront prices, and a real person 24/7.
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